Service and repairs
Security, CCTV and smart-home servicing and repairs in Melbourne.
Tell us what is happening with your alarm, cameras, intercom, Control4 system, lighting, audio or network. NorthTech will review the fault and confirm the next step.
Not sure what to book?
Tell us what’s happening and we’ll work out what you need.
What can we help with?
Choose an area to start your support request.
What we service
Support for the systems your Property depends on.
Start with the fault, even if you do not know the product name. NorthTech will review what is installed, work out what can be repaired and explain when an upgrade is the more dependable answer.
Alarm systems
Beeping keypads, false alarms, battery faults, sensors, sirens, monitoring communication and systems that will not arm.
About NorthTech alarmsCCTV and cameras
Cameras offline, missing recordings, poor images, unreliable notifications and phone access that has stopped working.
About NorthTech CCTVIntercom and access
Door stations, indoor screens, gate releases, PINs, cards and remote access that no longer behave as they should.
About intercom and accessControl4 and lighting
Unresponsive rooms, programming changes, touchscreens, remotes, lighting scenes, blinds and connected equipment.
Explore Control4 supportAudio and cinema
Rooms with no sound, sources that have disappeared, control problems and equipment that no longer starts together.
Lodge an audio requestNetworks and Wi-Fi
Dropouts, weak coverage, equipment going offline and the network faults that can stop the rest of a smart home working.
Lodge a network request
It was installed by somebody else?
That does not stop you asking. Send the brand, approximate age and previous installer if you know them. Passwords, available parts and compatibility vary, so NorthTech will review the system and confirm what can be supported before making a promise.
What happens next
Useful details first. A confirmed visit second.
Sending a request does not create an unconfirmed booking. It gives NorthTech enough information to plan the right next step with you.
- 1
Tell us what is happening
Choose the system, describe the fault and add a photo, video or error message if it will help us recognise the problem.
- 2
We review the system first
For an unfamiliar or older installation, we check the brand, age, available access and previous installer before promising what can be done.
- 3
NorthTech confirms the next step
We will confirm whether the system can be supported, what information or parts may be needed and the attendance details before anyone arrives.
Repair the old system, or replace it?
Age alone does not decide it. Reliability, available parts, ongoing monitoring and the cost of repeated faults matter more.
Before you lodge a request
Common service and repair questions.
- Do you service systems installed by another company?
- We can assess an existing installation, including one installed by another company. Tell us the brand, approximate age and previous installer if you know them. Compatibility, available parts, passwords and the condition of the equipment determine what NorthTech can support, so we confirm that after reviewing the details.
- Can an older alarm system be repaired?
- Often, but it depends on the fault, the condition of the system and whether suitable parts are still available. NorthTech will diagnose what has failed and explain whether a sound repair is possible or replacement is the better long-term decision.
- Why is my alarm keypad beeping?
- A beeping keypad usually means the alarm has a condition that needs attention, such as a low backup battery, a power or communication problem, or a device fault. Take a clear photo of the keypad and any message on its screen and include it with your request so we can identify the system before attending.
- What should I send with a support request?
- Describe what is happening, when it started and whether the system is still usable. A photo or short video of the affected equipment, its brand or model and any error message can help NorthTech prepare for the first attendance.
- Does sending a support request confirm a booking?
- No. Your request gives NorthTech the information needed to review the fault. We will contact you to confirm the attendance window before anyone comes to the Property.
- How often should a security alarm be serviced?
- NorthTech recommends servicing a security alarm at least every two years. NorthTech Care includes an annual system service, so batteries, connected equipment and programming are checked more regularly.
- Do security system repairs require a licence in Victoria?
- Yes. Victoria Police states that people who install, maintain, repair or service security equipment for payment need the appropriate private security licence. Ask any company working on your alarm, CCTV or access system to show that it is properly licensed.Source: Victoria Police — private security licensing(opens in a new tab)
NorthTech Care
Want priority support and planned care?
NorthTech Care brings monitoring, priority service, remote support and an annual system service together, with plans from $350 every three months.
Every Property is different. NorthTech confirms what can be covered, the final price and the agreement terms before anything begins.
See the NorthTech Care agreement- Priority service bookings
- Annual system health check
- Remote support
- Alarm, camera and network health checks
- Software and firmware review
- Preferential service rates
- System documentation maintained by NorthTech